Moonstone Rentals FAQ

Visit How Does It Work on our website where we will take you step by step through very simple and speedy process.

Simply go to our page Why Rent where we have highlighted all of the benefits of renting a TV not just the financial ones. 

No, we only do rentals however, we do offer various options to either upgrade, extend or renew. Just keep an eye on our website to see the latest smart product range available.

We will be informing you within 24 hours of your request. In most cases we will inform you within a few hours.

You can choose your own preferable hire period starting from 3 to 36 months. Once chosen, you can request to extend the hire period and start enjoying lower hire charges. During the hire period, you will have access to all our benefits like free delivery; free technical support and repairs; the opportunity to upgrade your product at the end of your rental period (terms apply).

Absolutely yes, our minimum hire periods start from as little as 3 months up to 36 months. We pride ourselves on flexible renting, so the choice really is yours.

Typically, you can request an upgrade at the end of your rental term. Simply contact our friendly customer service team on 0333 772 7204 or email team@moonstonerentals.com.

Yes, you most certainly can. Just make an additional application for your chosen product on our website or by contacting our friendly customer service team here.

Once your product is ready for delivery, you will need to make your first rental payment, once in receipt of this delivery will  usually be within 7 days, but not longer than 14 days from the date of order.

Delivery on all our goods is free, no matter what length of time you have chosen to rent the goods for.

We deliver Monday to Saturday, delivery company will contact you to arrange a suitable delivery day.

You will need to be home and you will need to provide your ID to the delivery driver. We accept driving licence, passport or utility bills.

Contact our friendly customer service team on 0333 772 7204 and they will talk you through the returns process.

If you have a complaint, please contact our friendly customer service team on 0333 772 7204  who will either resolve your issue or escalate the issue that you have raised. Alternatively, you can put your complaint in writing either via email or post. Further details can be found here on our complaints page. 

If the goods have been damaged due to fire or flood, we may decide to replace the goods for an administration fee  of £50 (plus VAT, if applicable).

Damage caused accidentally,  deliberately or by misuse or neglect will mean you will be liable for any of our losses, including the costs that we may incur carrying out repairs to the item or to replace the item if the damage is too substantial to repair.

Should you find yourself in this position you need to inform us immediately.  If necessary, you may be able to make a claim through your home contents insurance.